FLORIDA POWER AND LIGHT
Of course we can't leave town without something happening back at the Hacienda. Bless our neighbor Dr. Mike keeping an eye on things in Boca for us...Bubba decided to order a case of wine while we were gone-go Bubba. Were you thinking the "lawn man" would enjoy it? Dropped off by Fed X at front door dear Dr. Mike saw it and decided this needs to go in the house. And that's when he noticed no electric. No electric? He checks out the house and of course freezer thawed and blood from all that damn frozen deer meat leaked out on the floor. So much for that Sub-Zero seal. Lovely. Mike gave FPL a call. Yes, lucky Boca and Bubs were the only folks in the hood without power. So the fun began and "deer" Mike worked with FPL to restore power, let alone clean up the blood. Ewww. Maybe all that Emergency Room doctoring helped him not get queasy doing this. At least no Fish Tank Fish Boil this time. Bubs called FPL to find out what happened. Oops "we blew a transformer- sorry about that Mr. Collins and by the way we are only responsible for any losses that occur from the time you call us, not before". So how can I be confidant when I leave town that the electric is working? "Well then you better have someone check your house when you are gone." Doesn't FPL get a signal that power is out when power is out at one of your Customer's? "Nope". Wonderful. I guess that was one way to get rid of all that dang deer meat, dear.
WELCOME TO THE EVOLUTION OF DIGITAL TV, INTERNET AND VOICE
Oh sure. Nothing but a complete nightmare from ordering the "bundling of all services" SAVING YOU TIME AND MONEY- ONE STOP SHOPPING. We should have known when it took them 3 months to install the Uverse. They "lost" the first order. Had to spend an hour on the phone to re-enter the order. The program roll out was FUBAR. We had auto deduct for the past few years with our AT and T Phones and Internet and of course adding the TV we would do the same. Ooops. All services stopped a month ago? What? For lack of payment? You have got to be kidding me. And now we have to redo the account and start over with a deposit and penalty! WHAT!! Excuse me but we didn't do anything. "Mam, you didn't make a payment.: MAM YES I DID. PLEASE LOOK AT THE ACCOUNT HISTORY YOU WILL SEE WE ARE ON AUTO DEDUCT AND THE BILL IS PAID AUTOMATICALLY EVERY MONTH ON TIME. "Mam, no that is not what the record is showing. You did not pay. That means you are lower than pond scum and if you want to have AT and T again you have to start a new account and pay the next 5 months in advance and promise to give blood every Tuesday. And after 60 plus hours on the phone and tears of frustration and lots of cuss words Bubba said "Honey, you don't have to be so rude to the lady".
After he collected himself up off the floor and we checked to see if he needed stitches I said "ok Bubs, it's all you. Go for it.". Sure no problem. And then the fun began all over.....that lasted 2 long voice menu hells dealing with someone in who knows where and the technician calling Bubs from our front porch being the Bub he said '" WE DON'T NEED NO STINKIN ATT. GET THE HELL OFF OF MY PROPERTY OR I WILL SHOOT YOUR...." Hey Bubs, what about that you're too rude comment...ahem. GRRRRRRRRRRR. So what do you do when you have talked to 15 different people at the company????? Don't you just want to stab them with a scissors? and that's s just the start of my thoughts....
Bundle it all in UVERSE. WHAT A BUNCH OF WHOEEEE. Don't bundle a damn thing. Keep it separate. At least one thing may be working right.....
